Frequently Asked Questions (FAQS)
How do I place my order?
At this point in time, we take our orders over the phone to insure we get you the right parts for your machine type! Just give us a call at 513-829-7768 and we can take your order.
What are your hours?
We are open 9-5 M-T and 9-4 on Fridays.
Do your products fit on my machine?
We work with all major industrial embroidery machines including but not limited to
BARUDAN – BROTHER – BROTHER PR – HAPPY VOYAGER – HAPPY HCA – HAPPY HCD – TAJIMA – TAJIMA 2 HEAD – TOYOTA – SWF – SWF 902D – SWF COMPACT – MELCO EMT – MELCO AMAYA – MEISTERGRAM – PRODIGI – INBRO RSC & IB C- ZSK
What do I need to get started with your cap frame system?
Our Gen2 is the most innovative cap frame on the market! Part of what makes it so innovative is the patented T-bar framing gage that helps with the ease of frame up, and helps lay down the fabric flatter for better registration. To get started with our framing system you will need a Gen2 frame and a T-bar framing gage.
What are the requrements to become a distributor?
We would love the opportunity to work with you as a distributor! We are always looking to grow and share our products with as many people as possible. If you are interested in becoming a part of our distributor network, simply send an email to firstname.lastname@example.org and we will send you back the information you need.
Where can I get a pricelist?
If you click HERE, you can download a pdf version of our 2018 pricelist.
I am interested in drop shipping from your facility. Do you have a drop ship program?
Yes we do! If you are interested in doing business with us send an email to email@example.com for more information.
Can I use your images to share? If so where do I get them?
We have many high resolution images for you to use for marketing! Simply contact firstname.lastname@example.org requesting images and we will send you a link.
What do I do if I have a problem with my order?
If there is an issue, we want to fix it as quickly as possible. Feel free to give our customer service team a call at 513-829-7768 or send an email to email@example.com.
Do you offer embroidery tips using your products?
Yes we do! We have a variety of videos on youtube, our facebook page (hooptech products) and our Instagram. Follow us @hooptechproducts. We would love to connect with you on social media!
What is your return policy?
We do not accept returns for any reason except manufacturer defect. If you have ordered something and it has a manufacturer defect, you will need to contact us for a return authorization and the product must be returned within 14 days of purchase.